Contact information
📞 Contact Information Policy – elollya
At elollya, we value clear and efficient communication with our customers. Below, you will find our official contact channels for any questions, requests, or feedback related to your shopping experience.
📧 Customer Support Email
For general inquiries, after-sales support, order tracking, returns, or any other matter related to your purchase, you can contact us via email:
Our customer support team will respond to your request within up to 3 business days.
🕐 Support Hours
Monday to Friday
9:00 AM – 6:00 PM (local time)
Note: We do not offer phone or in-person support. All assistance is provided exclusively via email.
📄 Required Information
To help us assist you more efficiently, please include the following in your message:
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Order number
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Full name used when placing the order
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Reason for your inquiry
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Photos or attachments (if applicable)
📌 Important
We do not respond to messages sent through social media or unofficial platforms.
Support is currently available in Spanish and English only.